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General

BranchOps is a comprehensive digital operations platform that helps businesses streamline their workflows, manage projects efficiently, and optimize team collaboration. Our platform integrates task management, team communication, and performance analytics to drive business growth.

Getting started is simple! Sign up for a free account, complete your profile setup, invite your team members, and begin creating your first project. Our onboarding wizard will guide you through the essential features and help you configure your workspace according to your business needs.

BranchOps is a cloud-based platform accessible through any modern web browser. We recommend Chrome, Firefox, Safari, or Edge. For mobile access, we offer native apps for iOS and Android. No special software installation is required - just a stable internet connection.

Yes! BranchOps integrates with popular tools like Slack, Microsoft Teams, Google Workspace, Zoom, GitHub, and many more. Our API also allows custom integrations. Check our integrations page for the complete list of supported applications.

Security is our top priority. We use enterprise-grade encryption, secure data centers, regular security audits, and comply with GDPR, SOC 2, and other international standards. Your data is backed up regularly and protected with multi-factor authentication options.

We offer 24/7 customer support through multiple channels: live chat, email, and phone support. Premium customers get priority support with dedicated account managers. We also provide comprehensive documentation, video tutorials, and regular webinars.

Absolutely! We offer a 14-day free trial with full access to all features. No credit card required to start. You can also schedule a personalized demo with our team to see how BranchOps can specifically benefit your organization.

Yes! We have native mobile apps available for both iOS and Android devices. You can download them from the App Store or Google Play Store. The mobile apps provide full functionality for managing tasks, communicating with your team, and tracking project progress on the go.

Payment

We offer flexible pricing plans to suit businesses of all sizes: Free plan for small teams (up to 5 users), Professional plan ($15/user/month) for growing businesses, and Enterprise plan (custom pricing) for large organizations with advanced security and compliance needs.

You can upgrade your subscription anytime from your account settings. Go to "Billing & Plans", select your desired plan, and follow the upgrade process. Changes take effect immediately, and you'll only pay the prorated difference for the current billing period.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise customers. All payments are processed securely through our PCI-compliant payment system with industry-standard encryption.

Yes, you can cancel your subscription at any time without penalties. Your account will remain active until the end of your current billing period. You can continue using all features during this time, and your data will be preserved for 30 days after cancellation.

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with BranchOps within the first 30 days, contact our support team for a full refund. Refunds are processed within 5-7 business days to your original payment method.

No, there are no setup fees or hidden costs. Our pricing is transparent - you only pay the monthly or annual subscription fee for your chosen plan. All features listed in your plan are included, and we don't charge extra for data storage or basic integrations.

Yes! We offer a 20% discount when you choose annual billing instead of monthly payments. This discount applies to both Professional and Enterprise plans. You can switch to annual billing at any time from your account settings.

Billing is based on active team members in your workspace. When you add new members, you're charged a prorated amount for the remaining billing period. If you remove members, you'll receive credit applied to your next bill. Guest users and view-only access don't count toward your user limit.